Automotive Black Technology Chapter 1076: : Zhejiang-Hangzhou Forum!

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All kinds of things are happening in this world all the time; some are trivial, some are trivial, some are soul-stirring, and some are shocking.

There are also all kinds of people in this world who are raised by hundreds of kinds of rice. The things that interest these people are the big things.

Just like cheating, when a female star cheats, it’s hot news. If Wang Erya next door, who has crooked front teeth and weighs more than 100 kilograms, cheats on her, it won't be a big deal - it will be called a supernatural incident.

For example, it’s just like swearing. It’s not a big deal if two **** friends in the dormitory are scolding Lin Gengxin because he didn’t get the chance.

The same principle applies; if there is a problem with the service quality of a 4S store, it would be a normal thing for other car companies. They all come out to fool around, and there are likely to be a few dissatisfied salespeople in any store.

In the time and space before Li Fanyu, let alone not buying a car to go around, even if you wanted to buy a car and go to a Volkswagen 4S store and asked a few questions, if you didn't receive a call from the salesperson, it would be 180%. Just a blank look, that doesn’t even call me a trip to the public.

But the same thing is new when it comes to Zhengxin - especially since this matter was discovered by Li Fanyu, the head of the company, in disguise and with his own hands, and made it public.

When Zhengxin was first established, two iron rules were set within the company to strictly guarantee product quality and strictly guarantee service quality. It can be said that in general, Zhengxin has encountered a lot of problems and difficulties in these three years of rapid development, but these two aspects have been maintained quite well.

Now that the news of "Li Fanyu secretly visited Zhengxin flagship store and was ridiculed by sales" broke out, it immediately became the focus of discussion.

But what disappoints Zhengxin’s competitors is that this incident does not seem to have affected Zhengxin’s reputation at all. On the contrary, under Li Fanyu's unhesitating and merciless treatment, Zhengxin's reputation rose instead of falling!

Li Fanyu angrily criticized the Zhengzhou flagship store, the news that Zhengxin Group has made great efforts to rectify the problems exposed by the rapid development of sales terminals, and the Guangqi GS fracture door tune determined that the car that caused the accident was broken because of the speed of 130km/h, and the driver was drunk. After the resulting investigation report was released almost at the same time, the reputation of domestic brands was restored for a while.

After seeing Zhengxin’s thunderous tactics, netizens naturally applauded. Even the car media, which has always been sensitive to the service quality of car companies, also made a very high evaluation of this matter;

“We must not conceal existing flaws and face the problems faced by the company in its own development. The practices of Zhengxin and Li Fana are worthy of reference by all car companies!”

"Comment on the latest live broadcast of "Top Gear"; an accident caused by a live broadcast, Li Fanyu should probably be lucky that he found the problem and solved it at the early stage!"

“Under the self-defeating surface, the pragmatism and self-confidence of a national car company are revealed—Li Fanyu’s ‘Metamorphosis’!”

“Facing the problem squarely is the first step to solving it. Putting out the raging fire when the sparks are about to rise can be said to be timely - the service myth of Zhengxin has not been shattered yet!”

The evaluation given by the media was unexpectedly high.

This really shattered Zhengxin’s competitors.

It’s the same mistake. The gap between people and companies and companies... Why is it so big? !

……

On a flight from Beijing to Zhejiang and Hangzhou.

Li Fanyu gently tapped the newspaper on his lap, completely lost in thought.

The tolerance shown by netizens and the media in treating this matter made him feel particularly confused. In fact, in the whole incident at the Zhengzhou flagship store, he didn't feel much about the salesperson with a bad service attitude.

Now the number of front-line sales staff at sales terminals directly under Zhengxin has reached more than 15,000. With such a huge base, no company can guarantee that everyone can make the store their home, and truly turn the company into a company. Take things as your own.

To use a common saying, if the forest is big, there are birds of all sizes.

But what really frightened him about the Zhengzhou flagship store was the inadequate service process of the entire store and the lack of character and responsibility of the main person in charge.

Behind this phenomenon, it indicates that there are still profound problems in Zhengxin's current employment and management system. If this problem is not resolved, he believes that what happened in Zhengzhou will not be the first, and it will definitely not be the last.

"Director Li?"

While he was deep in thought, the assistant beside him called him softly.

Li Fanna has no habit of bringing an assistant with her when going out.

This little beauty named Wang Qiang has been involved in too many activities recently. In order to handle some intensive and complex activities, the Zhengxin Office in Beijing specially assigned her to solve some trivial daily affairs.

"Huh?" Li Fanyu came back to his senses and looked at the innocent-looking and tall girl next to him, "What's wrong?"

Wang Qiang pursed her lips and smiled, pointing to her feet, "The plane started to lower its altitude and is about to land."

"Oh, you're here so soon?" Li Fanyu straightened his body slightly and stretched.

Wang Qiang picked up his seat belt and fastened it carefully, and said with a smile: "Yes, you have been in a daze since the plane took off. You have been in a daze for more than an hour."

Seeing Wang Qiang naturally put her hands around her waist and fasten her seat belt, silently enjoying the feeling of being served, Li Fanyu asked casually: "Where is our first stop in Zhejiang and Hangzhou? ”

With a clear click, the seat belt is fastened.

Hearing Li Fanyu's question, Wang Qiang immediately took out a shorthand notebook from a small bag beside her. Looking at the schedule above, he said with a straight face: "The landing time is nine fifteen. At ten o'clock you need to go to Zhejiang Hangzhou Shanghui Hotel to attend an entrepreneur forum to discuss the group's latest brand BMW and electric vehicles and new energy vehicles in the next ten years. Participate in discussions and short speeches on the two topics of development prospects during the year. ”

Li Fanyu frowned slightly, "Didn't you say that you would show up on the forum before? When did you arrange such a discussion? Who is participating in this forum?"

"In addition to you in the automotive field, there is also Pu Liang, the general manager of Zhidou Electric. But because of the recent Internet car boom, many outstanding entrepreneurs in the Internet industry have participated. For example, Alibaba's Majek, Wheat Rebus of mobile phones, and Mr. Cheng Wenze, the president of Baiwei.”

Li Fanyu smacked his lips when he heard these numbers.

Needless to say, Cheng Wen is an old friend. Needless to say, Rebus had no intersection.

It's this Ma Jack... who had contacted him over and over again, wanting to get on the electric train. But because of Cheng Wenze's relationship, he let go five times.

More than half a month ago, just after Benben APP was launched, this guy called me and I don’t know if he really wanted to congratulate me.

Thinking of meeting him soon, Li Fanyu didn't know how to deal with it.